Terms and Conditions

• “Company”, “we”: GRUP SEIDAN 3000, S.L.
• “Service”, “Platform”: The RemixTrack digital audio watermarking platform, including the website, dashboard, REST API and WordPress/WooCommerce plugin.
• “User”, “you”: Any natural or legal person who registers an account or uses the Service.
• “Organisation”: A workspace that groups Users (members, administrators) and contracts a Subscription.
• “Content”: Audio files, metadata, artwork and any other material uploaded to the Service by the User.
• “Subscription”: The contracted plan (Free, Pool, Studio, Enterprise) that grants access to specific features and usage limits.

The Service provides digital watermarking of audio files (inserting imperceptible identifiers associated with the recipient of each download) and forensic detection of leaks based on those watermarks, together with the ancillary tools needed to operate a record pool or distribution catalogue.

To use the Service the User must register, provide truthful and complete data and keep them up to date. The User is responsible for safeguarding their access credentials and for any activity carried out under their account.

The User must be of legal age and have full legal capacity to contract. Organisation accounts must be contracted by a person duly authorised to bind the Organisation.

Subscriptions are contracted in monthly or annual periods at the prices published at remixtrack.app/pricing at the time of contracting. Prices are expressed in euros and do not include VAT, which will be added where applicable.

Payments are processed by Stripe, Inc.Card data is not stored by the Company. By contracting a Subscription the User accepts Stripe's terms.

Subscriptions renew automatically for equal periods at the price in force at the time of renewal, unless the User cancels at least 24 hours before the end of the current period from their account settings.

If a payment fails, the Company may retry the charge and, after notification, suspend access to paid features until the situation is regularised. Outstanding amounts may accrue statutory default interest (Law 3/2004 on combating late payment in commercial transactions).

Article 103.m) of Royal Legislative Decree 1/2007 (TRLGDCU) excludes the consumer's right of withdrawal for the supply of digital content not provided on a tangible medium when performance has begun with the consumer's prior express consent and acknowledgement that, by doing so, the right of withdrawal is lost.

By contracting a Subscription and starting to use the Service (uploading tracks, generating watermarks or running detection jobs), the User expressly requests the immediate provision of the Service and expressly acknowledges and accepts the loss of the right of withdrawal under the aforementioned article 103.m).

This waiver does not affect any other rights you may have under applicable consumer law, including the legal warranty of conformity of digital services.

Beyond the legal warranty of conformity, contracted periods are non-refundable. The Company may, at its sole discretion, refund proportional amounts in exceptional cases of prolonged service unavailability attributable solely to the Company.

The User retains all intellectual property rights over the Content they upload. By uploading Content, the User grants the Company a non-exclusive, worldwide, royalty-free licence, limited in time to the duration of the Subscription plus the retention periods set out in the Privacy Policy, for the sole purpose of:

• Storing, processing and serving the Content within the Service.
• Generating watermarked copies and derivative files (compressed, transcoded, etc.) necessary to deliver the Service.
• Carrying out forensic detection analyses requested by the User on audio samples.
• Producing aggregated, anonymised statistical metrics that do not identify the Content or its right holders.

This licence does not authorise the Company to commercially exploit the Content beyond the technical operation of the Service.

The User declares and warrants that:

• They own or have obtained the necessary rights (including, where applicable, from authors, performers and producers) to upload the Content and have it processed by the Service.
• The Content does not infringe intellectual or industrial property rights, image rights, privacy rights or any other right of third parties.
• The Content is not unlawful, defamatory, discriminatory or contrary to public order.

The User shall hold harmlessthe Company against any claim, complaint or sanction brought by third parties as a result of a breach of these warranties, including legal costs and lawyers' fees reasonably incurred.

The User undertakes not to:

• Use the Service to upload Content over which they hold no rights.
• Attempt to circumvent security mechanisms, technical limits of the Subscription or audit logs.
• Carry out reverse engineering on the watermarking algorithm or the detection engine.
• Resell, sublicense or expose the API to third parties outside the contracted Organisation without express written authorisation.
• Carry out massive automated requests that may degrade the Service's performance for other users.

The Company may suspend or terminate accounts that breach this clause, without prejudice to any claim for damages.

The Company will apply commercially reasonable efforts to keep the Service available 24/7, but does not guarantee uninterrupted, error-free or fully secure operation. Scheduled maintenance, third-party provider incidents, force majeure events or causes outside the Company's reasonable control may temporarily interrupt the Service. Specific availability levels (SLA) for Enterprise plans, if any, will be agreed in a separate contract.

To the maximum extent permitted by applicable law, the Company's aggregate liability towards the User for any cause arising from or related to the Service is limited to the amounts actually paid by the User to the Company in the twelve (12) months preceding the event giving rise to liability.

The Company shall not be liable for indirect damages, loss of profit, business interruption, loss of data or loss of opportunity, except in cases of wilful misconduct or gross negligence or where exclusion is not permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, in particular consumer protection rules.

The User may terminate their Subscription at any time from the dashboard, with effect at the end of the current billing period. The Company may suspend or terminate the Service for serious breach of these Terms, payment default after notice, or where required by law or a competent authority.

Upon termination, the Company will retain Content and personal data for the legal periods set out in the Privacy Policy and will then delete them, except for invoicing data which must be retained under applicable tax legislation.

The processing of personal data carried out through the Service is governed by our Privacy Policy. When the User uploads personal data of third parties (e.g. artists, customers) the Company acts as a processor and offers a Data Processing Agreement (DPA) to formalise that role.

The Company may modify these Terms to reflect changes in the Service or applicable regulations. Substantial changes will be notified by email at least 14 calendar days in advance. Continued use of the Service after that date implies acceptance of the updated version. If you do not accept the changes you may terminate your Subscription as set out in clause 12.

These Terms are governed by Spanish law. Any dispute shall be submitted to the Courts and Tribunals of the city of Barcelona, except where consumer protection rules establish a different jurisdiction. EU consumers may also access the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr ↗.

These Terms are provided in English and Spanish for the convenience of users. In the event of discrepancy, the Spanish version shall prevail.